The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants

Multiple Choice

The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry,and that some will even use offensive language when speaking with the representatives.The recruiter also informs the applicants that they will be required to be polite,helpful and professional in dealing with all callers,and that their calls will be monitored by their supervisor.They will also work in windowless cubicle in rooms holding 100 other customer service representatives.The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work.This is an example of

A) pre-employment screening.
B) a stress interview..
C) a realistic job preview.
D) a situational interview.