You Have Been Hired to Be the First Director of HR

Multiple Choice

You have been hired to be the first director of HR for Downtown Foodie Grocery,Inc.You are trying to persuade the president of the company to institute a formal complaint procedure.The CEO argues that if there is a complaint procedure it will just encourage employees to make numerous and unsubstantiated complaints and that morale will decline because most of the complaints will be rejected by management.Your most persuasive argument with the CEO will probably be that complaint mechanisms which are viewed by employees as fair and available for use,

A) will cause trouble-making employees with unsubstantiated complaints to quit when they see they cannot manipulate the system.
B) will make lawsuits by disgruntled employees less likely.
C) will increase employee productivity because it will increase employee satisfaction.
D) will keep employees from complaining directly to the CEO and thus save him time.