The Second Step in the Re-Engineering Process Is to Identify

Multiple Choice

The second step in the re-engineering process is to identify the process for re-engineering.Which of the following best describes the activities during this phase?

A) Eliminate all waste work and apply the tools for process redesign to determine the best practices for adding value to customers
B) Diagnose the current process to understand how it relates to other processes,and identify value-adding steps versus wasteful steps in the current process
C) Show value that will be added for customers and for the company
D) Determine if the information technology exists for the re-engineered process and determine if the organization culture is ready for the change
E) Determine which process,if changed,will yield best improvement,and determine how it might be changed and at what cost