Raymond Is Heading a Team That Has Reached the Second

Multiple Choice

Raymond is heading a team that has reached the second step in the re-engineering process.Which of the following are key resources that Raymond and his team will need at this stage of the process?

A) Process flow analysis; process mapping
B) Information technology; business culture management
C) Teamwork; customer focus
D) Process analysis skills
E) Company vision statement; awareness of competitive status