Nikki's Team Is at the Fourth Step in the Re-Engineering

Multiple Choice

Nikki's team is at the fourth step in the re-engineering process.What activities must Nikki manage to effectively complete this step?

A) Determine if the information technology exists for the re-engineered process and if the organizational culture is ready for the change
B) Determine which process,if changed,will yield best improvement and determine how it might be changed and at what cost
C) Show value that will be added for customers and for the company
D) Diagnose the current process to understand how it relates to other processes,and identify value-adding steps versus wasteful steps in the current process
E) Eliminate all waste work,and apply the tools for process redesign to determine the best practices for adding value for customers