When Noella Goes Shopping,she Evaluates Service Quality on the Criterion

Multiple Choice

When Noella goes shopping,she evaluates service quality on the criterion of reliability,which means that the retailer

A) maintains a pleasing appearance among personnel,and in materials and facilities.
B) provides caring,individualized attention.
C) performs the service as promised,both accurately and on time.
D) employs knowledgeable and courteous employees who will earn the confidence of customers.
E) helps customers promptly.