Alliance Insurance Relies on Information Technology for a Variety of Activities.The

Multiple Choice

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.Many employees at Alliance feel that the information systems at the company are not sufficiently customized for the various departments in the company.Which of the following questions is most relevant to deciding whether customization should be a priority?

A) To what extent are work functions in the various departments different?
B) When was the last time that hardware at employees' workstations was updated?
C) To what extent are customers satisfied with their online experience with the company?
D) Does the marketing department use data mining to get information on customers?
E) Are the company's executives are confident about the direction the company is taking?