In 1994 Pentium Users Around the World Learned That Their

Essay

In 1994 Pentium users around the world learned that their $4.00 pocket calculators could perform some operations more accurately than their $5,000 desktop computers.It took several months before Intel-the maker of the chip-agreed to offer its customers replacement chips.In contrast,Walmart guarantees satisfaction to all customers,with a "no questions asked" return policy on nearly all of the products it sells.Why do you think these firms employ such different consumer relations policies?