Multiple Choice
A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.
A) call tracking list
B) help desk program list
C) supported services list
D) change management list
Correct Answer:
Verified
Correct Answer:
Verified
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Q26: Network engineers today might call any protocol
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Q29: Describe how a network administrator should react
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