Multiple Choice
An automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business.A particular employee received a 10 percent bonus for suggesting that the company contact customers 24 hours after repairs to ensure customers are satisfied.What type of incentive would be the most appropriate in this scenario?
A) merit-raise plans
B) goal-sharing plans
C) gain-sharing plans
D) special-purpose plans
Correct Answer:
Verified
Correct Answer:
Verified
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