​Bradon Was a Loyal Customer of American Eagle but Once

Multiple Choice

​Bradon was a loyal customer of American Eagle but once out of college,started purchasing the majority of his clothes from J Crew preferring to shop online and in their stores which are located in stand-alone shopping centers rather than shopping malls.Customers like Bradon who no longer purchase clothing from American Eagle create _______ for the chain.

A) ​turnover
B) ​opportunities
C) ​new markets
D) ​lifetime value