Bill's Restaurant Is Owned and Operated by Chef Bill Who

Multiple Choice

Bill's Restaurant is owned and operated by Chef Bill who oversees all aspects of his business.He opened the restaurant 6 years ago and has been able to retain 90% of his staff.His wait staff and kitchen support staff enjoy their work,are loyal to Bill and believe it's one of the best restaurants in Owensboro,Kentucky.Their enthusiasm is contagious and is one of the many reasons why Bill has continued to see steady increases in sales - mostly from repeat customers.This example highlights the importance of _________ to today's businesses.​

A) ​employee satisfaction
B) ​customer retention
C) ​customer satisfaction
D) ​transaction marketing