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You Have Been Chosen to Serve as a Member of the Committee

Question 11

Multiple Choice

You have been chosen to serve as a member of the committee that will select finalists for the Malcolm Baldrige National Quality Award established by the U.S.Congress. ​
Required:
Which of the following companies would you select as one of the finalists for the award?​


A) ​a company with high market share
B) ​a company with low employee turnover rates
C) ​a company that ranks high on customer satisfaction
D) ​a company that has received the ISO 9001:2008 certification
E) ​a company that is typically referenced as a benchmark partner

Correct Answer:

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