Multiple Choice
Tina is a customer service representative for an Internet service provider.While dealing with elderly customers,Tina takes extra time and effort in explaining to them how to access the Internet,check emails,and browse the Web.She understands their point of view,and realizes that they may need more explanation than the tech-savvy,younger generation.By doing so,which of the following variables of service quality is being demonstrated by Tina?
A) Associability
B) Tangibles
C) Empathy
D) Substitutability
Correct Answer:
Verified
Correct Answer:
Verified
Q35: Convenience products that customers constantly replenish to
Q117: Using the consumer products classification system, which
Q136: Beaux, a clothing boutique store, specializes in
Q232: A bundle of physical,service,and symbolic attributes designed
Q233: List the five factors that marketers should
Q234: For the first time,your company is implementing
Q235: Marketers typically measure product mixes according to
Q239: Mike doesn't like to shop but when
Q241: Career counseling session is an example of
Q242: Ryan,a successful entrepreneur,is planning to get into