Multiple Choice
What are the three different service designs that are described in the chapter?
A) substitute people for technology; get the customer involved, high customer attention approach
B) customer-based market research, high customer attention approach, substitute technology for people
C) customer-based market research, high customer attention approach, gets the customer involved
D) substitute people for technology, customer-based market research, and high customer attention approach
E) substitute technology for people; get the customer involved, high customer attention approach
Correct Answer:
Verified
Correct Answer:
Verified
Q1: What technique is based on computing the
Q2: What type of process is designed to
Q3: Bazooka Company is thinking about introducing a
Q4: There is a pure mathematical formula to
Q6: Services with low customer contact are called
Q7: Which of the following is not included
Q8: Which of the following is a tool
Q9: Net present value is based on computing
Q10: Substituting technology for people has been argued
Q11: A company's product design supports its business