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Consider a Single-Line, Single-Server Waiting Line System

Question 91

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Consider a single-line, single-server waiting line system. Suppose that customers arrive according to a Poisson distribution at an average rate of 100 per hour. The manager does not want customers to be in the system for longer than 12 minutes. How fast does the average (exponentially distributed) service time need to be in minutes in order to keep the manager satisfied?

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