Patient Satisfaction Is an Important Area for Outcome Assessment in Physical

Multiple Choice

Patient satisfaction is an important area for outcome assessment in physical therapy when following the patient management model described in The Guide to Physical Therapist Practice.There are several determinants of patient satisfaction that,if included in the gathering and analysis of data,may help clinics to improve the quality of care being provided.Each of these has been shown in the literature to be determinants of patient satisfaction except:

A) Professionalism,empathy,and helpfulness of the therapist
B) Patient participation in goal setting in the plan of care
C) The chronicity of the patient's condition (higher satisfaction with patients having chronic conditions)
D) Convenience of access and flexibility for scheduling appointments