A Team of Writers Is Just Beginning a New Documentation

Multiple Choice

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

A) Discuss cultural differences.
B) Create a style sheet.
C) Create a document template.
D) Establish clear work procedures.