You Are Writing a Recommendation Report About How to Improve

Multiple Choice

You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online system called Star Service will make your hotel's customer service better. Employees log onto Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where should you mention your recommendation to purchase access to Star Service?

A) in the executive summary
B) in an appendix
C) in the back matter
D) None of the responses are correct.