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  3. Study Set
    Organizational Behavior
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    Exam 8: Communication and Decision Making
  5. Question
    _____ Focuses on Observing How People Respond to Products and Services
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_____ Focuses on Observing How People Respond to Products and Services

Question 11

Question 11

Multiple Choice

_____ focuses on observing how people respond to products and services and drawing creative conclusions from the results.


A) Empathic design
B) Cognitive complexity
C) Traditional inquiry
D) Conceptualization

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