If a Caller Asks for the Office Manager by Name

Multiple Choice

If a caller asks for the office manager by name, what should the medical assistant usually do?

A) Ask for the caller's name and then transfer the call to the office manager's extension.
B) Ask for the caller's name and offer to take a message for the office manager.
C) Place the caller on hold and call the office manager to find out if she wants to take the call.
D) Offer to transfer the call to the office manager's voicemail.