How Should the Medical Assistant Handle a Call If the Caller

Multiple Choice

How should the medical assistant handle a call if the caller refuses to give any information and insists on speaking to the physician?

A) Put the call through to the physician.
B) Instruct the caller to write a letter to the physician and mark it "personal."
C) Describe the call on a message form and state that the caller refused to identify himself.
D) Keep the caller on the line while a coworker calls the police to have the telephone call traced.