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When the Medical Assistant Does Not Understand What the Patient

Question 8

Multiple Choice

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?


A) "Talk slower-I can't understand you."
B) "Run that by me again."
C) "I'm sorry, I did not understand what you just said. Would you please repeat it?"
D) "You are confusing me."

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