Multiple Choice
Quality system essentials (QSEs) form the basis of a laboratory's quality management system (QMS) and contain the management information needed for a laboratory to perform quality work. Which of the following items might be studied as part of an examination of a laboratory's customer service?
A) Examination of records of specimen recollects
B) Feedback from customers including patients, patients' families, and health-care providers
C) Examination of quality control records across all departments
D) Feedback from instrument supply companies
Correct Answer:
Verified
Correct Answer:
Verified
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