The Manager of a Medical Unit Regularly Reviews the Incident

Multiple Choice

The manager of a medical unit regularly reviews the incident reports that result from errors and near misses that occur on the unit. How should the manager best respond to these incident reports?

A) Use them to inform improvements and education on the unit.
B) Use them to identify deficient workers for removal or demotion.
C) Cross-reference them with client satisfaction reports from the unit.
D) Use them to identify individuals who would benefit from probationary measures.