Chau-Lee Is the Owner-Manager of a 24-Hour Convenience Store

Multiple Choice

Chau-Lee is the owner-manager of a 24-hour convenience store. When he first opened the business, he employed only four people, and it was easy to manage the store through informal means. The store experienced rapid growth and is now a six-unit chain. Chau-Lee is now trying to manage 30 employees and coordinate operations in the same manner as when he first opened the business. He is frustrated and feels that his business is "out of control." What Chau-Lee needs is ______.

A) fewer stores
B) more employees
C) a formal organization structure
D) an updated inventory system