Complete the Following Using the Terms Listed Below

Multiple Choice

Complete the following using the terms listed below.
-______ allows a firm to resume operations quickly and smoothly after a crisis, while openly communicating with the public.

A) corporate culture
B) top management
C) line organization
D) management
E) departmentalization
F) organization
G) delegation
H) matrix
I) span of management
J) . controlling
K) decentralization
L) chain of command
M) SWOT analysis
N) contingency planning
O) . nonprogrammed decision
P) . autocratic leaders
Q) . human skills
R) . mission statement
S) . competitive differentiation
T) . empowerment