Complete the Following Using the Terms Listed Below

Multiple Choice

Complete the following using the terms listed below:
-When disputes CANNOT be solved voluntarily through mediation, parties can use ______ by bringing in an impartial third party who renders a legally binding decision.

A) job enlargement
B) 360-degree performance review
C) collective bargaining
D) Theory Y
E) downsizing
F) outsourcing
G) flexible work plans
H) grievance
I) wage
J) human resource management
K) performance appraisal
L) employee separation
M) lockout
N) arbitration