Instruction 7-5 The Manager of the Customer Service Division of a Major

Multiple Choice

Instruction 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Instruction 7-5,which of the following methods of collecting data is NOT likely to produce a higher response rate?

A) Personal interview.
B) Mail survey.
C) Telephone interview.
D) None of the above.