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According to Change Competency: Michael Ward's Reflections on CSX's One

Question 57

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According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,what did Michael do upon becoming CEO:


A) wrote a personal mission statement
B) gave raises to all employees who had been with the company for more than 15 years
C) outlined core values for the company
D) rehired recently laid off employees

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