Each Month,a Manager Must Select a Different Employee to Call

Essay

Each month,a manager must select a different employee to call on a difficult but important client.To maintain morale as well as a high level of customer service with the difficult client,the manager asks employees to volunteer for the assignment.Identify the schedule of reinforcement and the nature of the reinforcement contingency that would be most appropriate for the manager to use in order to maintain high levels of volunteerism for this undesirable assignment.Be sure to clarify any assumptions that you make in developing your answer.