When It Comes to How a Team Is Designed I

Multiple Choice

When it comes to how a team is designed i.e., members, communication, goals, norms, etc…) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?

A) For optimal performance, it is more important to have a well-designed team than a team with a good leader.
B) For optimal performance, it is more important to have an excellent leader than a well-designed team.
C) Both team design and leadership are equally important.
D) Well-designed teams tend to sabotage leaders.