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A Telemarketing Company Wants to Compare the Effectiveness of Five

Question 36

Multiple Choice

A telemarketing company wants to compare the effectiveness of five of its employees by looking at the percentage of survey questions completed.Data from four past surveys are randomly chosen for each of the employees,and the percentage of completed questions is calculated.Calculate MST,MSE and the F-ratio.Can you reject H0 using α = 0.05? The ANOVA table is listed below. Analysis of Variance
Source Sum-of-Squares df Mean-Square F-ratio P-value
Employee 4359.540
Error 875.978
Total 5235.518


A) MST = 871.908; MSE = 58.399; F-Ratio = 14.930; No,do not reject H0 using α = 0.05.
B) MST = 1089.885; MSE = 54.749; F-Ratio = 19.907; Yes,reject H0 using α = 0.05.
C) MST = 1089.885; MSE = 46.104; F-Ratio = 23.640; Yes,reject H0 using α = 0.05.
D) MST = 1089.885; MSE = 58.399; F-Ratio = 18.663; Yes,reject H0 using α = 0.05.
E) MST = 871.908; MSE = 46.104; F-Ratio = 18.912; No,do not reject H0 using α = 0.05.

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