Refer to the Scenario Below to Answer the Following Questions

Multiple Choice

Refer to the scenario below to answer the following questions.
Value Chain Management (Scenario)
Randy is the new strategic manager for Solutions Tech Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for large-scale production facilities. Randy is reviewing the business strategy at Rob's business and has some recommendations.
-Randy tells Rob that flexibility in job design means that jobs should be redesigned around work processes that __________.

A) help organizations learn more about their customers
B) link functions involved in creating value to customers
C) solidify the commitment of members to the goals of their respective work unit
D) match competitors' capabilities
E) reduce costs and improve production efficiency