Refer to the Scenario Below to Answer the Following Questions

Multiple Choice

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-The first thing Catrina wants to tackle is working with the employees, most of whom are part-time students working various shifts. She calls a meeting first with the three full time employees and wants to start a process where all the employees focus on _____________ between shifts.

A) sharing information
B) ensuring a clean workplace
C) clearing the cash registers
D) seamless customer service
E) topping up the supplies