Adam Has to Tell the Members of His Department That

Multiple Choice

Adam has to tell the members of his department that the office hours have changed from flexible to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new hours policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which of the following explains why the message was not understood?

A) The sender did not decode the message appropriately.
B) The recipients did not encode the message correctly.
C) There was interference with the transmission of the message.
D) The channel was not appropriate for the delivery of this message.
E) The channel did not convey interpersonal warmth.