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After Five Hours of Heated Negotiations, Jill Called a Recess

Question 65

Multiple Choice

After five hours of heated negotiations, Jill called a recess so that both sides in the dispute could cool down. Jill is using __________ to overcome potential communication barriers.


A) active listening
B) constrained emotions
C) nonverbal cues
D) feedback
E) simplified language

Correct Answer:

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