Connie’s Is a Regional Chain of Family Style Restaurants in the Midwest

Multiple Choice

Connie’s is a regional chain of family style restaurants in the Midwest. Over the years, Connie Sedgewick has been an innovative, hard working businessperson who’s expanded her business to 15 locations in four states. A “calling card” of her restaurants is the superior customer service provided by the entire staff and the ability to add and change menu items for local customer preferences. Connie has a good working relationship with suppliers, employees, and customers and a good reputation in the communities where she does business.
-In such activities as greeting customers,seating them,taking their orders,cooking their food,and serving them,Connie's staff is providing _____.

A) customer relations
B) services
C) a combination service/product
D) the personal touch