Multiple Choice
Which of SERVQUAL's attributes relates to whether the service was performed correctly the first time?
A) responsiveness
B) reliability
C) assurance
D) tangibles
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q55: A vertical audit typically precedes a horizontal
Q57: Which of the following is not a
Q58: A vertical audit _.<br>A)identifies the relative importance
Q61: An advantage of a bottom-up retail plan
Q63: In general,an outside retail auditor is most
Q64: An evaluation of the how well a
Q65: Bottom-up plans are preferred when management is
Q66: In developing performance measures for a retail
Q67: An example of a tangible attribute as
Q80: The use of a mystery shopper in