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  3. Study Set
    Retail Management Study Set 1
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    Exam 2: Building and Sustaining Relationships in Retailing
  5. Question
    Variability in Service Quality Can Be Reduced Through _____
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Variability in Service Quality Can Be Reduced Through _____

Question 40

Question 40

Multiple Choice

Variability in service quality can be reduced through _____.


A) standardizing services
B) development of branches
C) market research
D) warranties

Correct Answer:

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