A Nurse Is Confronted by an Angry Patient Who Begins

Multiple Choice

A nurse is confronted by an angry patient who begins to scream. To positively resolve the conflict, the nurse should do which of the following?

A) Apologize for any misunderstandings.
B) Make jokes and personal insults.
C) Be specific about what he or she perceives the problem to be.
D) Ask the patient for ideas on how to resolve the conflict.
E) Speak privately with the patient.