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    Strategic Management Study Set 5
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    Exam 9: Strategy Review, Evaluation, and Control
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    The Balanced Scorecard Approach Deals with the Question, "How Satisfied
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The Balanced Scorecard Approach Deals with the Question, "How Satisfied

Question 23

Question 23

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The Balanced Scorecard Approach deals with the question, "How satisfied are the firm's customers."

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