Communication During the Maintenance Phase of the System's Life Cycle

Multiple Choice

Communication during the maintenance phase of the system's life cycle is crucial. Which of the following is most beneficial to the organization during the maintenance phase?

A) A newsletter for users is posted yearly in accessible sites for new information
B) A help desk provides 24/7 telephone user support for employees
C) Users given internet access and procedure manual to troubleshoot problems
D) A list of frequently asked questions (FAQs) posted on a password protected site