A Study of Email Conflict Resolution by Kathleen Valley Found

Multiple Choice

A study of email conflict resolution by Kathleen Valley found that

A) we are more likely to resolve conflict online than in face-to-face situations.
B) e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation.
C) people are more willing to lie on e-mail.
D) people are more willing to say what they really believe in e-mail messages.
E) e-mail users are more flexible and more willing to resolve conflicts.