Of the Following Steps of a Grievance Process, Which One

Multiple Choice

Of the following steps of a grievance process, which one should be taken when no resolution develops despite having brought in a mediator?

A) Top senior executives are brought into the discussion to resolve the grievance.
B) The dispute is brought to a national union officer, who will work with management to try and resolve the issue.
C) The complaint is presented to the company's union grievance committee.
D) The union will initiate the grievance process by formally expressing it in writing.
E) An arbitrator is asked to review the evidence and make a decision.