The First Step in the Grievance Process Is Likely to Involve

Multiple Choice

The first step in the grievance process is likely to involve:

A) discussions with top senior executives to resolve the grievance.
B) submission of a formal and written complaint about the grievance.
C) discussion of the grievance with the manager, employee, and a union representative.
D) presentation of the complaint to the company's union grievance committee.
E) mediation or arbitration to discuss and resolve the grievance.