Roger and Three of His Colleagues Have Been Nominated by Their

Multiple Choice

Roger and three of his colleagues have been nominated by their managers to attend an ISO training module. This training will enhance their ability to evaluate the quality of their output as well as to identify those factors in production that contribute to sub-standard output. They are attending a(n) _____ training program.

A) basic skills
B) ethics
C) operation of special equipment
D) management
E) external