Amy Has Been Given Temporary Supervisory Duties of the Colleagues

Multiple Choice

Amy has been given temporary supervisory duties of the colleagues in her division when her supervisor had gone on an official trip. In the relatively short period that he was absent, Amy managed to learn quite a few skills and abilities that she formerly associated with managers. Amy has benefited from _____ in this scenario.

A) web-based training
B) job shadowing
C) cross-training
D) quality training
E) external training