Multiple Choice
Taylor must send a bad-news message to a client, telling her that he will be unable to meet a delivery deadline. What should Taylor do first?
A) Select a soothing color of stationery for the message.
B) Gather information about his reasons for not meeting the deadline.
C) Write his buffer statement.
D) Analyze the bad news to see how it will affect his reader.
Correct Answer:
Verified
Correct Answer:
Verified
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