Multiple Choice
To be safe in writing a direct reply letter on company stationery, you should
A) wait at least ten business days to allow any problem to subside.
B) develop a plan to reduce the benefits offered for any claim resolution.
C) gather facts, check figures, and receive any needed approvals.
D) have your legal staff check every letter before you send it.
Correct Answer:

Verified
Correct Answer:
Verified
Q18: Messages that offer thanks, recognition, or sympathy
Q28: The body of a routine request letter
Q29: _ notes should refer to a death
Q31: Although e-mail is incredibly successful for both
Q32: In the closing paragraph of an adjustment
Q34: End dates and specific actions in a
Q35: Isabel is responding to a congratulatory note
Q36: Which of the following is an effective
Q37: Use the direct pattern for a claim
Q38: In a direct claim request, you should